Return Policy

Returns 

Your happiness matters. Should your experience fall short of perfection, trust us to surpass your expectations. Enjoy our 30-day money-back guarantee with every purchase, ensuring your satisfaction from our first class customer support. Reach us at support@thefluffpets.com or fill out the contact form.

Return/Refunds (if applicable) 
Once your request is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request. 
If you are approved, then your return will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping 
To exchange your product, please contact us.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.